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Gambling.co.uk: Gambling News Archive

32Red Online Casino tops customer service audit

Microgaming-powered online casino beat off stiff competition to finish first in recent independent assessment conducted by etruvian.

Wednesday 29th May 2013



32Red Online Casino has beaten off stiff competition from the likes of William Hill, bet365, 888 and Ladbrokes to top an independent customer service audit released by etruvian consulting. The independent casino support quality assessment examined 16 of the world’s largest online gaming operators using a mystery shopper approach to gather anonymous data on a wide range of scenarios typical of those experienced by players requiring assistance. The results of the audit saw 32Red Online Casino receive the best overall score of 8.8 out of a maximum of ten with regards to response times and the product knowledge held by its player support team. “Customer service is at the very heart of everything we do at 32Red and today’s recognition of that is a testament to all the hard work and dedication from our staff,” said Ed Ware, Chief Executive Officer for parent firm 32Red. “We focus all our attention on ensuring that we deliver a second-to-none player experience and we will continue to invest in this area to maintain our market-leading proposition.” Microgaming-powered 32Red Online Casino was established in 2003 and offers players a range of over 500 games including all variants of online roulette as well as a selection of three and five-reel video slots, poker, keno, blackjack, craps and baccarat. “The audit results indicate that the management team and the front line staff at 32Red Online Casino both hold a firm belief and commitment to putting the customer first,” said David Coleman from etruvian. “32Red Online Casino demonstrated again why it deserves and has received multiple awards over the last decade.”




Source: OnlineCasinoNews

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